What Percentage Of Labor Are Service Managers Usually Paid

Knowledge

These are important topics, subjects or noesis areas.

Customer and personal service

75% Skill level

Understanding customer needs, providing skillful quality service, and measuring client satisfaction.
Computers and electronics

57% Skill level

Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
English linguistic communication

53% Skill level

English language linguistic communication including the meaning and spelling of words, rules of composition, and grammar.
Mathematics

42% Skill level

Arithmetic, algebra, geometry, calculus, or statistics.
Communications and media

38% Skill level

Media product, advice, and dissemination. Includes written, spoken, and visual media.
Economics and bookkeeping

34% Skill level

Economics and accounting, the fiscal markets, cyberbanking and checking and reporting of fiscal data.
Sales and marketing

31% Skill level

Showing, promoting, and selling including marketing strategy, production sit-in, sales techniques, and sales command systems.
Administration and management

29% Skill level

Business principles involved in strategic planning, leadership, and coordinating people and resources.
Telecommunications

26% Skill level

Manual, dissemination, switching, control, and performance of telecommunications systems.
Education and preparation

23% Skill level

Curriculum and preparation blueprint, didactics and instruction for individuals and groups, and the measurement of training furnishings.
Geography

20% Skill level

Describing country, sea, and air, including their physical characteristics, locations, how they work together, and the location of institute, animal, and human being life.
Strange language

18% Skill level

Foreign (non-English) linguistic communication including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Product and processing

15% Skill level

Raw materials, product processes, quality control, costs, and ways of making and distributing goods.
Police and government

xv% Skill level

How our laws and courts work. Authorities rules and regulations, and the political system.
Sociology and anthropology

13% Skill level

Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Personnel and human being resources

13% Skill level

Recruiting and training people, managing pay and other entitlements (similar ill leave), and negotiating pay and atmospheric condition.
Transportation

13% Skill level

Moving people or goods by air, runway, sea, or road.
Public condom and security

eleven% Skill level

Use of equipment, rules and ideas to protect people, data, property, and institutions.
Psychology

11% Skill level

Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

Skills

Skills tin can be improved through preparation or feel.

Active listening

54% Skill level

Listening to others, not interrupting, and request good questions.
Talking to others.
Serving others

fifty% Skill level

Looking for ways to help people.
Reading comprehension

48% Skill level

Reading work related data.
Disquisitional thinking

46% Skill level

Thinking virtually the pros and cons of different ways to solve a trouble.
Complex problem solving

43% Skill level

Noticing a problem and figuring out the best way to solve it.
Coordination with others

43% Skill level

Being adaptable and analogous work with other people.
Monitoring

43% Skill level

Keeping runway of how well work is progressing and so you can make changes or improvements.
Persuasion

43% Skill level

Talking people into changing their minds or their behaviour.
Social perceptiveness

43% Skill level

Understanding why people react the manner they practise.
Writing things for co-workers or customers.
Agile learning

41% Skill level

Being able to use what y'all have learnt to solve bug now and again in the time to come.
Judgment and determination making

41% Skill level

Figuring out the pros and cons of different options and choosing the best ane.
Negotiation

41% Skill level

Bringing people together and trying to sort out their differences.
Learning strategies

41% Skill level

Figuring out the best way to teach or learn something new.
Time direction

39% Skill level

Managing your own and other peoples' fourth dimension to get work done.
Instructing

39% Skill level

Teaching people how to practice something.
Systems assay

thirty% Skill level

Figuring out how a organisation should work and how changes in atmospheric condition, operations, and the environment will touch on it.
Management of personnel resources

29% Skill level

Motivating, developing, and directing people every bit they work, and choosing the best people for the job.
Systems evaluation

29% Skill level

Measuring how well a system is working and how to improve it.

Abilities

Workers apply these physical and mental abilities.

Oral comprehension

54% Skill level

Heed to and sympathize what people say.
Oral expression

54% Skill level

Communicate by speaking.
Written comprehension

48% Skill level

Read and understand written data.
Voice communication clarity

46% Skill level

Speak clearly and then others can sympathise you.
Spoken communication recognition

46% Skill level

Place and empathise the speech of another person.
Near vision

46% Skill level

Run into details that are up-close (within a few feet).
Written expression

46% Skill level

Write in a way that people can sympathise.
Problem spotting

45% Skill level

Discover when something is wrong or is probable to go wrong, even if you lot tin can't solve the problem.
Deductive reasoning

43% Skill level

Employ general rules to detect answers or solve problems logically.
Categorising

43% Skill level

Come up with different ways of grouping things.
Inductive reasoning

43% Skill level

Utilise lots of detailed information to come upward with answers or brand full general rules.
Sorting or ordering

43% Skill level

Social club or adjust things in a pattern or sequence (e.g., numbers, messages, words, pictures, mathematical operations).
Brainstorming

39% Skill level

Come upward with a number of ideas about a topic, even if the ideas aren't very proficient.
Flexibility of closure

39% Skill level

Come across a pattern (a effigy, object, discussion, or sound) hidden in other distracting material.
Originality

39% Skill level

Come up up with unusual or clever ideas, or creative ways to solve a problem.
Selective attending

37% Skill level

Pay attention to something without being distracted.
Far vision

34% Skill level

See details that are far away.
Finger dexterity

32% Skill level

Put together small parts with your fingers.
Mathematics

xxx% Skill level

Choose the correct maths method or formula to solve a problem.
Memorization

30% Skill level

Think things like words, numbers, pictures, and procedures.

Activities

These are kinds of activities workers regularly practice in this job.

Building good relationships

73% Skill level

Edifice good working relationships and keeping them over time.
Keeping your knowledge up-to-appointment

67% Skill level

Keeping upwardly-to-date with engineering science and new ideas.
Planning and prioritising piece of work

67% Skill level

Deciding on goals and putting together a detailed programme to get the work done.
Making decisions and solving bug

63% Skill level

Using information to work out the best solution and solve problems.
Collecting and organising information

62% Skill level

Compiling, coding, categorizing, computing, tabulating, auditing, or checking information or information.
Communicating within a squad

59% Skill level

Giving information to co-workers by telephone, in writing, or in person.
Negotiating and resolving conflicts

57% Skill level

Handling complaints and disagreements, and negotiating with people.
Researching and investigating

55% Skill level

Looking for, getting and understanding different kinds of information.
Looking for changes over time

52% Skill level

Comparison objects, actions, or events. Looking for differences between them or changes over time.
Communicating with the public

51% Skill level

Giving data to the public, business concern or authorities by phone, in writing, or in person.
Thinking creatively

51% Skill level

Using your own ideas for developing, designing, or creating something new.
Working with computers

l% Skill level

Using computers to program, write software, set up functions, enter data, or procedure information.
Explaining things to people

48% Skill level

Helping people to understand and apply data.
Working with the public

48% Skill level

Greeting or serving customers, clients or guests, and public speaking or performing.
Coaching and developing others

48% Skill level

Working out the needs of others and coaching, mentoring, or helping them to amend.
Making sense of data and ideas

47% Skill level

Looking at, working with, and understanding data or information.
Assessing and evaluating things

47% Skill level

Working out the value, importance, or quality of things, services or people.
Monitoring people, processes and things

45% Skill level

Checking objects, actions, or events, and keeping an eye out for problems.
Providing function back up

43% Skill level

Doing day-to-day role work such every bit filing and processing paperwork.
Documenting or recording information

42% Skill level

Inbound, transcribing, recording, storing, or maintaining data in written or electronic/magnetic class.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Assistants.
The skills and importance ratings on this page are derived from the U.s. Section of Labor O*NET Database Version 21.2, 43-4051.00 - Customer Service Representatives .